Caesars is Early New York Sports Betting King, But Acknowledges Need to Fix Issues

Caesars Sportsbook said Fri it is working to direct client service issues that have got arisen since launching inward New House of York ii weeks ago.

On societal media, users complained that Caesars did non physical process withdrawals timely. Others said they faced long hold off times inwards unrecorded confabulation for a customer divine service representative, if 1 connected at all. Others reported delays in Caesars leveling bets.

The problems led to country Sen. Chief Joseph Addabbo, D-Queens, notification ESPN – a Caesars media partner – that he and the New House of York State Gaming Commission may inquire if Caesars doesn’t direct the matters quickly.

Addabbo chairs the Senate Committee on Racing, Gaming, and Wagering.

“This is Caesars Sportsbook, this is not some mom-and-pop operation that opened up yesterday,” Addabbo said to ESPN. “We check the commercials, we know that Caesars has some success in the industry. It’s not a rookie here.”

Caesars Apologizes for Problems

In its financial statement Friday, Caesars officials apologized for the problems New House of York customers hold faced since the app launched on Jan. 8.

Part of the issuance deals with the size of the market. New York serves as the largest state that offers statewide roving sports betting.

New Yorkers get tremendous passion for sports and the country operates on an unprecedented scurf all its own,” the Caesars financial statement read. “That scale leaf has exposed issues inwards our platform, and we’ve made legion(p) updates every daylight since set in motion to improve the client experience.”

Caesars also said it was working to supply to its client table service bandwidth to reference customer issues more promptly.

Issues Aside, Caesars Leads New York

While there make been issues, Caesars also has started off strongly inward the country’s largest market.

Data released late Fri afternoon past the Gaming Commission showed that Caesars took $257.7 zillion of the $603.1 billion inwards bets New Yorkers placed during the first off ix days wandering sports betting has been live. That represents 42.7 percent of the market.

It’s also been a profitable embark for the Las Vegas-based sportsbook. The data shows Caesars reported gross gaming revenues of $22.7 zillion during that timeframe. New York took $11.6 one thousand thousand of that inward taxes.

Those figures exceeded reports from both DraftKings and FanDuel, 2 peregrine sports betting operators that launched at the same time as Caesars. DraftKings and FanDuel are considered the two largest companies in peregrine sports betting.

The numbers are potential not a surprisal to B. James Whitcomb Riley analyst David Bain, who saw similarities betwixt Caesars’ get going in New House of York to its launch in Arizona.

In a statement, Caesars Digital Co-President Chris Holdren said the accompany was “thrilled” with the reports from the Gaming Commission. However, he also acknowledged the issues that Addabbo and some customers have got pointed out o'er the past times pair of weeks.

“As excited as we are, our act is simply getting started to ply New York sports fans the best sports betting have inwards the market place and we’ve comprehended client feedback as we’ve worked to improve their receive since launch,” Holdren said. “We experience at that place is way to perfect our service offering inward ordering to supply a mathematical product that exceeds expectations and we’re in New House of York for the long cart to manage just now that.”